REFUND AND RETURN POLICY. Purchase with confidence! 10 Day Returns.  No questions asked.

 

Our priority since day one has always been to maintain the highest standards of quality – all our items carry a unique serial number to track quality and authenticity that is logged at the time of sale to an individual customer. We sell and ship exclusively new products to our customers.

We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund or  exchange for items returned within 10 days of receiving your order. 

 

3 Simple Conditions:

  • Must be in its original condition - No signs of wear or accidental damage.
  • Must be in all original packaging - Box, Cotton bags and Inserts.
  • Must be returned within 10 days of receiving your order -  Return cost covered by the customer.


IMPORTANT! Contact us before returning.

 

In order to process your return you must contact us first so we can issue an RMA Number to properly process your return. 

 

  • Tel: 1-888-997-4647
  • Email: returns@squaremade.com
  • Mail to:
Attn: Return Squaremade
260 Carlaw Ave UNIT 203
Toronto, ON M4M 3L1
Canada


Note: Should the returned item not meet the above return guidelines, Squaremade has the right to deny a return. 

 

The original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of US/Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them. (You might be able to claim these charges directly in your country).

From the day your return parcel is delivered to our warehouse, it takes up to 72 hours for our returns team to process. Once processed, they will send you a confirmation notice on the return. 

 

Ring Sizer

If you are in-between those sizes,
we recommend ordering the upper limit.

US/Canada UK/Australia
6 L
7 N
9 R
10 T
11 V
12 Y

Dont know your size?

Method 1: Measure an existing ring
  • step 1. Select an existing ring
  • step 2. Measure the inner diameter
    (mm)
Ring Size Inner Diameter
US 6 16.5 mm
US 7 17.3 mm
US 9 18.9 mm
US 10 19.8 mm
US 11 20.4 mm
US 12 21.5 mm
Method 2: Measure your finger
  • step 1. Cut a strip of paper
  • step 2. Wrap it around the finger
  • step 3. Mark the spot, where paper meets
  • step 4. Measure with the ruler (mm)
Ring Size Measurement
US 6 51.8 mm
US 7 54.5 mm
US 9 59.2 mm
US 10 62.3 mm
US 11 64.2 mm
US 12 67.5 mm

Still Unsure?

Our Customer Support team can help
with any other questions you have.

Join the family. Our promise to You!

Our community in 152 different countries is built on trust and dedication to our collection. We promise not to spam; you will only receive emails when an exclusive or limited-edition collection is released. Some items are very limited and are only available via exclusive links 2 to 4 times a year.

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