REFUND AND RETURN POLICY. Purchase with confidence! 10 Day Returns. No questions asked.
Our priority since day one has always been to maintain the highest standards of quality – all our items carry a unique serial number to track quality and authenticity that is logged at the time of sale to an individual customer. We sell and ship exclusively new products to our customers.
We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund or exchange for items returned within 10 days of receiving your order.
3 Simple Conditions:
- Must be in its original condition - No signs of wear or accidental damage.
- Must be in all original packaging - Box, Cotton bags and Inserts.
Must be returned within 10 days of receiving your order - Return cost covered by the customer.
IMPORTANT! Contact us before returning.
In order to process your return you must contact us first so we can issue an RMA Number to properly process your return.
- Tel: 1-888-997-4647
- Email: firstname.lastname@example.org
- Mail to:
260 Carlaw Ave UNIT 203
Toronto, ON M4M 3L1
Note: Should the returned item not meet the above return guidelines, Squaremade has the right to deny a return.
The original shipping fee is not refundable and will be deducted from the refundable amount. Orders outside of US/Canada may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them. (You might be able to claim these charges directly in your country).
From the day your return parcel is delivered to our warehouse, it takes up to 72 hours for our returns team to process. Once processed, they will send you a confirmation notice on the return.