We offer a LIFETIME guarantee against defects in materials and workmanship under ordinary consumer use. If a defect arises in the product, and you follow the instructions for returning the product at the bottom of this page, Squaremade will, at option, to the extent permitted by law, replace the product with a new product that is equivalent to the product that is to be replaced; or refund to you all or part of the purchase price of the product. Squaremade shall have no obligation to repair, replace, or refund until the defective product is returned to Squaremade. When a refund is given, the returned product becomes Squaremade’s property.
SQUAREMADE™ PRODUCTS (I.E. STANDS & DOCKS) SHOULD ONLY TO BE USED WITH GENUINE SQUAREMADE™ RINGS. SQUAREMADE™ IS NOT LIABLE FOR ANY DAMAGES THAT MAY OCCUR TO ANY OTHER ITEMS THAT COME IN CONTACT WITH SQUAREMADE™ PRODUCTS.
ALWAYS WEAR RINGS WITH A HIGH DEGREE OF CARE. OUR STANDS AND DOCKS ARE DESIGNED TO BE USED SOLELY AS A DISPLAY ITEMS FOR RINGS AND SHOULD NOT BE USED FOR ANY OTHER PURPOSE. NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 14. DO NOT INSERT, SWALLOW, OR DIGEST ANY OF THE SQUAREMADE™ PRODUCTS. SOME OF OUR RINGS (I.E. COPPER) WILL BUILD A BEAUTIFUL MAROON PATINA OVER TIME; THIS IS COMPLETELY NORMAL AND IT IS PART OF THE BEAUTY OF MATERIALS. WITH TIME YOU WILL BE ABLE TO EMBRACE THIS EVER CHANGING SPECTRUM OF DIFFERENT COLOURS.
ALL SHIPPING CHARGES ARISING FROM ANY CLAIM OF WARRANTY BOTH FROM AND TO SQUAREMADE WARRANTY FACILITY ARE PAYABLE BY THE CUSTOMER
This warranty remains in effect during your lifetime for so long as you own our products.
Exclusions and Limitations
This limited warranty applies only to products manufactured by Squaremade. this limited warranty does not apply to damages caused by accident, abuse, misuse, misapplication, or use of non-Squaremade products.
This warranty covers only defects in materials and workmanship and does not cover damage to the item that occurs after the date of sale; regular wear and tear is not covered by this warranty. Specific properties of metals (such as but not limited the natural oxidation, softness of copper...) and natural tendencies of relevant metals and substances are not covered by this warranty. Squaremade reserves the right to ultimately determine what is deemed as accident, abuse, misuse, and misapplication.
Plated items are assumed to lose their plated coat from regular use and “wear and tear” over time; this is not covered by the lifetime warranty.
Any shipping costs or fees are not covered under this warranty to the extent permitted by law. All shipping cost required to receive the item by Squaremade or at the customer’s preferred address (in reshipping) will need to be paid in advance by the customer.
Do not expose your Squaremade products to harsh chemicals or environments as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas.
This limited warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral or written, expressed or implied. to the extent permitted by law, Squaremade specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. Squaremade cannot lawfully disclaim implied warranties under this limited warranty and warranties against hidden or latent defects. Squaremade is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty or condition or under any other legal theory. No Squaremade retailer, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty.
Some States do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. To the extent that such rights cannot be disclaimed under applicable law, this limited warranty does not affect such rights.
Obtaining Warranty Service
For specific instructions about how to obtain warranty service for your Squaremade product, please contact Squaremade’s customer service. Squaremade’s customer service may be reached by:
- Tel: 1-888-997-4647
- Email: firstname.lastname@example.org
- Mail to:
Toronto, ON M4M3L1